Lets just keep the customer happy, shall we?
Across Project Managers, Sales and Marketing and most of time Owner alike suffer from Complyaria — I just made this word up. It means complying when its really require to tell truth or set expectation right.
I believe its really a flawed philosophy, because for any company what that translates to is: I am going to get my part done easily, next guy/team will cover up for me. I think realizing this Vineeth Nair wrote a great book on this. Go read it up. Your employee is your customer too. When sh** hits the fan, thats when you need them the most. You will just not have their support when its needed the most.
